Explore Ice

Contact Our
Customer Service Team


"Explore Ice" Experience Tours

For more information
Contact us at 1.888.251.9967 ext 208
email tours@iceculture.com




50 minutes north of London
50 minutes west of Stratford
40 minutes south of Goderich
and minutes from lake Huron                 


         50 ft Slide             Tour Photo Opportunity

Accessibility Standards for Customer Service

Iceculture has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act 2005.

Iceculture is committed to excellence in serving all customers, including people with disabilities. It strives at all times to provide goods and services in a way that respects the dignity, independence, integration and equal opportunity of persons with disabilities.

Our accessibility policies, procedures and service plan is available for review at reception. We will strive to provide it in a format that will work for each individual. A copy of the Accessibility Policy can be obtained by contacting our office.

If an employee or customer requires this information in an alternate format, we will work with you to figure out how to meet your needs.

Please contact:

Heidi Bayley, General Manager:
1-888-251-9967 ext 207
email: heidi@iceculture.com

Josh Hummel, Health & Safety Coordinator:
1-888-251-9967 ext 206
email: josh@iceculture.com

Lisa Steffler, Health & Safety Representative:
1-888-251-9967 ext 226
email: lisa.martin@iceculture.com


Welcoming Support Persons

A person with a disability who is accompanied by a suppoer person will be allowed to have that person accompany in any areas of the premises that are open to the public. Iceculture recognizes that a support person does not have to be a paid support worker; he or she can be a family member or friend.

Admission rates for any ticketed Iceculture experience will apply to support persons except those with acceptable forms of ID (PAL Card and Access2Entertainment Card).


Use of Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Products and services manufactured and hosted on the Iceculture premises are not currently governed by laws with regard to the production of a food product. Therefore, a service animal is welcome. Should the situation arise where a service animal is not permitted in specific areas of the premises in order to remain consistent with health and safety requirements, a manager will explain the reasoning, suggest a safe location for the service animal to wait and provide alternative assistance.

Areas currently not open to the public include the Studio Freezer, and Artistic Freezer (when in operation).


We value your business and welcome you to explore ice with Iceculture.


regular tour experience

90 Minute Guided Tour: the Manufacturing Plant, Freezer Studio and our Iceculture Experience Video Presentation!


  • Follow the Lake Huron water through the reverse osmosis filtration system (RO) to the block tanks where crystal clear ice is made
  • Learn how the finished blocks are harvested, trimmed and packaged
  • See how products can be embedded into the ice block during the manufacturing process
  • Learn how Iceculture began – we will show you how an ice bowl is created and how it can be custom-decorated for a wedding or special function
  • Watch computerized ice carving equipment cut and shape blocks into sculptures
  • See skilled carvers work with chain saws and hand power tools to create stunning ice sculptures
  • You will see our computer room where CNC technicians take artwork from the design department and prepare it for the CNC routers
  • Take a guided tour through an 7500 square foot freezer with a number of changing ice sculptures that you are able to see, touch and photograph!
  • See a comprehensive video presentation sharing some of the interesting projects Iceculture has  undertaken around the world. Learn about the many challenges the company faces when exporting ice and hear about some of the more amusing experiences that have cropped up in our 25 years.
  • Iceculture has been responsible for many machinery and equipment developments in the ice industry – the first company in the world to use CNC technology; the ice lathe which has become an important part of an ice sculptor’s toolkit; and many hand power tools and accessories.
  • And in ice design, Iceculture created the process for making ice portraits; developed the beaded ice curtain and a hanging ice chandelier – designs that have transformed events all over the world.
  • Understand the unique business of ice lounges and how ice is shipped worldwide to build these attractions – more than 20 worldwide.
  • See how NASA had used ice to support the Space Shuttle Return to Flight Program.
  • It’s an action-packed tour with things to learn all along the way. The whole family will enjoy the experience and will go home with a new understanding of ice sculpting – a business that has been around for centuries.


Please Call To Book Your Group Tours and Check Availability

 All tours must be booked in advance.

Contact our Tour Coordinator for details  

Phone: 1-888-251-9967 Ext 208

Email: tours@iceculture.com


Recent testimonials:

“We got to fuse pieces (of ice) on a big sculpture, it was great; the tour was very informative”


“We had a great time, show the lathe cutting ice and it would be even better”