"Explore Ice" Experience Tours
For more information
Contact us at 1.888.251.9967 ext 208
50 minutes north of London
Accessibility Standards for Customer Service
Iceculture has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act 2005.
Iceculture is committed to excellence in serving all customers, including people with disabilities. It strives at all times to provide goods and services in a way that respects the dignity, independence, integration and equal opportunity of persons with disabilities.
Our accessibility policies, procedures and service plan is available for review at reception. We will strive to provide it in a format that will work for each individual. A copy of the Accessibility Policy can be obtained by contacting our office.
If an employee or customer requires this information in an alternate format, we will work with you to figure out how to meet your needs.
Heidi Bayley, General Manager:
1-888-251-9967 ext 207
Josh Hummel, Health & Safety Coordinator:
1-888-251-9967 ext 206
Lisa Steffler, Health & Safety Representative:
1-888-251-9967 ext 226
Welcoming Support Persons
A person with a disability who is accompanied by a suppoer person will be allowed to have that person accompany in any areas of the premises that are open to the public. Iceculture recognizes that a support person does not have to be a paid support worker; he or she can be a family member or friend.
Admission rates for any ticketed Iceculture experience will apply to support persons except those with acceptable forms of ID (PAL Card and Access2Entertainment Card).
Use of Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Products and services manufactured and hosted on the Iceculture premises are not currently governed by laws with regard to the production of a food product. Therefore, a service animal is welcome. Should the situation arise where a service animal is not permitted in specific areas of the premises in order to remain consistent with health and safety requirements, a manager will explain the reasoning, suggest a safe location for the service animal to wait and provide alternative assistance.
Areas currently not open to the public include the Studio Freezer, and Artistic Freezer (when in operation).
We value your business and welcome you to explore ice with Iceculture.
regular tour experience
90 MINUTE TOUR
- Join our guided tour to see the processes, hear the stories behind the projects and learn how Iceculture earned its international reputation for quality workmanship and first-class service
- LEARN how we make 300lb crystal clear ice blocks
- WATCH carvers and CNC technicians at work inside our Studio Freezer
- UNDERSTAND the technology involved in the ice business
- WALK through our freezer showroom (kept at minus 8 degrees Celsius)
- TOUCH and feel the ice sculptures in our 3500 square foot Display Freezer
- FIND out about the tools of the trade
TO BOOK OR CHECK AVAILABILITY
All tours must be booked in advance.
Contact our Tour Co-ordinator for details
Phone: 1-888-251-9967 Ext 208
Bus groups welcome!
“We go every year! Love this tour! It's a great local talent story everyone should check out!”
“Very interesting and local - love it.”
“Soooo well worth (the cost). We loved it! Awesome.”
“...very entertaining and informative guide! Thoroughly enjoyed our tour of your wonderful place!”