Accessibility Standards for Customer Service

Iceculture has created policies and procedures to meet the required Accessibility Standards for Customers Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act 2005.

Iceculture is committed to excellence in serving all customers, including people with disabilities. It strives at all times to provide goods and services in a way that respects the dignity, independence, integration and equal opportunity of persons with disabilities.

Our accessibility policies, procedures and service plan is available for review at reception. We will strive to provide it in a format that will work for each individual. A copy of the Accessibility Policy can be obtained by contacting our office.

If an employee or customer requires this information in an alternate format, we will work with you to figure out how to meet your needs.

Please contact:

Heidi Bayley, General Manager:
1-888-251-9967 ext 207
email: heidi@iceculture.com

Josh Hummel, Health & Safety Coordinator:
1-888-251-9967 ext 206 
email: josh@iceculture.com

Lisa Steffler, Health & Safety Representative:
1-888-251-9967 ext 226
email: lisa.steffler@iceculture.com

We value your business and welcome you to explore ice with Iceculture.